Terms of Service
Last Updated: January 2025
These Terms of Service ("Terms") govern your access to and use of the Lumora Agency website and services. By accessing or using our website, submitting an application, or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use this website.
1. Services
Lumora Agency provides brand strategy, digital marketing, creative production, web development, and related consulting services. The specific scope, deliverables, timeline, and fees for any engagement will be outlined in a separate service agreement or statement of work between Lumora Agency and the client.
2. Application Process
Submitting an application through our website does not guarantee acceptance as a client or the availability of any particular service. We reserve the right to decline any application at our sole discretion. The application process is designed to assess mutual fit and does not constitute a binding agreement or obligation on either party.
3. No Guarantees of Results
While we strive to deliver excellent results for every client, Lumora Agency makes no guarantees, representations, or warranties regarding specific outcomes, revenue increases, return on investment, lead generation numbers, or any other business metrics.
Case studies, testimonials, and performance figures displayed on this website reflect the results of specific past client engagements and are provided for illustrative purposes only. Individual results will vary based on factors including but not limited to: industry, market conditions, competition, product quality, pricing, client cooperation, budget allocation, and timing. Past performance is not indicative of future results.
4. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, icons, images, audio, video, software, and design elements, is the property of Lumora Agency or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any content on this website without prior written permission.
5. User Responsibilities
When using this website you agree to:
- Provide accurate, truthful, and complete information in any application or communication
- Not attempt to gain unauthorized access to any part of the website, server, or connected systems
- Not use the website for any unlawful, fraudulent, or harmful purpose
- Not transmit any malicious code, viruses, or harmful data
- Not scrape, crawl, or use automated means to access the website without written permission
6. Limitation of Liability
To the fullest extent permitted by applicable law, Lumora Agency, its owners, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this website, the application process, or any services rendered. Our total liability for any claim arising out of or related to these Terms shall not exceed the amount you have paid to Lumora Agency in the twelve (12) months preceding the claim, or $100, whichever is greater.
7. Indemnification
You agree to indemnify and hold harmless Lumora Agency, its owners, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your violation of these Terms, your use of the website, or any information you submit through the website.
8. Third-Party Links
This website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party sites. Accessing third-party links is at your own risk.
9. Modifications
We reserve the right to modify these Terms at any time. Changes become effective when posted to this page with an updated revision date. Your continued use of the website after changes are posted constitutes acceptance of the modified Terms.
10. Termination
We may suspend or terminate your access to the website at any time, for any reason, without notice. Upon termination, all provisions of these Terms which by their nature should survive will remain in effect, including intellectual property, limitation of liability, and indemnification provisions.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Los Angeles County, California.
12. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
13. Contact
For questions about these Terms, contact us at hello@lumora.agency.